Laboratory > Sample Complaint register
Sample complaint register is established to recording information of complaints from customers about samples are provided for laboratory testing.
Sample complaint register in laboratory is prepared, maintained and update for the handle complaints concern samples are provided by customers for various tests & results as per standards by customers, each customer complaint about sample provided are managed as and identify complaint issues to eliminate or impacting on the processes for improvement system of laboratory. The records are maintained in register that handled in laboratory as per month and its issues and its solution are conducted on issues and customer requirements, the records of the corrective and preventive actions are also maintained as the references to easier for identify sample complaint records accordingly.
Sample complaint register is conducted by marketing personal for managing each customer complaint and identify solution accordingly, marketing head is conducting each complaint from customers and share information of complaint with various department for solution as concern departments, and marketing department head is responsible for communicate with each department or concern department for supporting to identify sources of mistakes or quality leakage in the system. The records of sample complaint register maintained and updated by marketing team, see picture below given as example format of sample complaint register for education purpose:
Sample complaint register is the document which is frequently update or update as per new complaint register from customer, the records are handled as per month wise or in the sequences of priority. The records are maintained and handled as per individual complaint numbers for easier for tracking each complaint; the job order for the sample testing is managed as per customer complaint reference. The document is maintained and update as per standard system, old complaint / closed complaints are maintained and recorded for supporting records that managed and disposal process conducted as per standard retention period.
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Sample complaint register
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