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Escalation matrix format

As in previous topic we see the escalation process and how this process is establish and work for the improvement in services of the products, escalation is very important process that helps to manufacturing, quality and marketing concern, escalation makes the high level of the services to customer that mostly companies are satisfaction ration are grow up, in case failure in the solution that possibilities of termination hence all the suppliers are effort higher level as possible. Escalation matrix requirements to maintain record as below:

1. Identification number – this number should unique to possible tracking each escalation evidences.

2. Month

3. Customer Name

4. Purchase order number – with purchase order number, date can also include to better understanding, but in the escalation is the process that final goal is solution of any query from customer, hence purchase order date is not much important.

5. Description of the purchased material, specification and other details that indicate specific values of the product.

6. Amount of the purchase order

7. Escalation date – Establishment escalation communication with customer

8. Escalation reasons – here full information of the escalation process, reasons behind the communications and escalation progress with strong reason that requirements are raise for the further communication of the escalations.

9. Status of the situation, escalation process step by step or defined process status symbol along with date is needed to mention.

EXAMPLES, SAMPLES & FORMATS

1. ESCALATION MATRIX FORMAT IN WORD DOCUMENT DOWNLOAD FREE

2. ESCALATION MATRIX FORMAT IN PDF FORMAT DOWNLOAD FREE

3. ESCALATION MATRIX FORMAT TEMPLATES DOWNLOAD

4. ESCALATION MATRIX FORMAT IN JPEG, PNG FORMAT DOWNLOAD

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Escalation Process Format | Example | Sample | template | Report